Microsoft Brings AI, Bots to Business Chat

Microsoft teased Cortana on Skype and HoloLens, a new bot framework and cognitive services, and more. While Microsoft’s Tay chatbot experiment backfired rather spectacularly, the company today doubled down on intelligent chat across a far broader range of business use cases with Conversations-as-a-Platform. The newly announced technology layer integrates contextual language analysis, machine-learning bots, and proactive Cortana actions within productivity apps embedded directly into chat. At its Build developer conference in San Francisco, Microsoft announced the Microsoft Bot Framework, an expanded suite of cognitive services, deeper Cortana integration in Skype, and Skype itself baked natively into a range of apps and platforms the company is calling “conversation canvases.” These “canvases” span everything from Slack and Office 365 apps to text, email, personal chat apps, and Twitter. “It’s about taking the…


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