Microsoft announces GA of Dynamics 365 with AI features

We’ve been hearing all artificial intelligence, all the time from the Customer Relationship Management (CRM) industry over the last several weeks. Microsoft is the latest to trumpet its AI capabilities for sales people with the general availability of Dynamics 365 coming on November 1st.Microsoft announced last summer that it was going to be combining its ERP and CRM into a unified solution, and this is the culmination of that announcement. Like many large organizations, Microsoft tends to deliver the news in waves — it’s coming, it’s in beta, it’s here. While the news smacks of “look at me too,” Microsoft points out it has been working on AI long before its biggest competitors like Salesforce and Oracle, which recently announced their own AI capabilities at their respective customer customer conferences, Dreamforce…


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