Meniga debuts personalised customer care platform

Meniga today introduced Dialog, a new way for banks to engage with customers using highly personalised advice and product suggestions. Using machine learning and big data analytics, Dialog provides deep insights into customers’ behaviour. Banks can then offer rich deeply personalised conversations through any channel of communication to deliver useful and relevant information and support. Banks can improve their customers’ financial health by offering appropriate and timely advice at a personal level. “Our solutions lend a true competitive advantage to banks that they can pass along to their customers,” said Georg Ludviksson, CEO Meniga. “Until now, there has not been an effective way for banks to pair up the information they have with the needs of their customers. Our solutions provide rich insights into customers’ needs at the right time,…


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