Meet your friendly sales assistant — the AI chatbot

Read part one of this article, “AI chatbot apps to infiltrate businesses sooner than you think.”Artificial intelligence chatbots are positioned to replace sales assistants responsible for highly repeatable tasks, the same way word processors replaced typing pools. Companies need to upskill those types of employees or plan for an upheaval. Though cognitive computing tools such as the AI chatbot automate some job responsibilities, the technology won’t be a wholesale replacement for most employees because it isn’t able to handle novel, complex tasks, according to technology industry analysts and even the companies that deliver AI platforms. Forrester Research Inc. recently predicted cognitive technologies, such as robots, artificial intelligence, machine learning and automation, will lead to 16% of U.S. jobs being replaced by 2025, while the equivalent of 9% of jobs will…


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