Meet Connie, Hilton’s smart robot concierge

One day soon you may be staying at a Hilton hotel and, when you ask for directions to the pool or what time breakfast starts, the concierge helping you may be a robot. Hilton and IBM announced on Wednesday that the companies are teaming up to pilot a smart robot, dubbed Connie, that will act as a hotel concierge, answering guests’ questions and learning as it works. Connie, which will be working in a pilot test at the Hilton McLean in Virginia, is designed to interact with hotel guests and answer questions about hotel amenities, local attractions and dining options. “We’re focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests,” said Jonathan Wilson, vice president of product innovation and brand services at…


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