Machine Learning Part of Atlassian’s JIRA Service Desk Update

Posted January 14, 2016 By Ann All     FeedbackA machine learning algorithm helps users of Atlassian’s service desk software get their issues resolved more quickly. Hot on the heels of a $531 million IPO, the fifth largest IPO in the U.S. of 2015, cloud collaboration company Atlassian is unveiling a new release of its service desk software, JIRA Service Desk. IT service management (ITSM) has traditionally occupied a pretty staid area of the enterprise software landscape, but that has been changing in recent years, with service management expanding beyond IT and being adopted by business functions like HR and facilities management. Lines of business are realizing ITSM’s benefits of process standardization and automation, and ITSM vendors are encouraging the trend by making their software more user friendly, especially to…


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