London Council Deploys UK’s First Public Sector Artificial Intelligence Service

A council in London will be one of the first public sector organisations in Europe to deploy a customer-facing artificial intelligence service to deal with online residents. Enfield London Borough Council, in North London, aims to improve its online service experience through the use of IPSoft’s Amelia AI program, with the service set to go live by the end of the year. Enfield Council said that Amelia will be able to help residents locate information and complete application forms on the council’s website, in the first ever deployment of IPSoft’s technology in the public sector in Europe. Enfield Council’s head of digital delivery, Tim Kidd, told TechWeekEurope that Amelia will “greatly assist” the council in the delivery of its digital services. “We also, by putting in the technology, have a…


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