KM PAST & PRESENT: making the most of your resources

It would not be an exaggeration to say that knowledge management is experiencing a quantum leap. With the advent of big data, forays into AI and great volumes of sensor data from the Internet of Things (IoT), there is a new frontier that deserves exploring. Much of the valuable work of knowledge management, though, is not on the cutting edge; rather, it is in the well thought out solutions to ongoing business challenges. Those initiatives are pushing the frontier too, by making the most of resources that are already available and bringing sometimes unexpected value into the business environment.Applications that work—finding the right information and the right peopleRenowned chocolate maker Hershey’s, based in Pennsylvania, set out with an ambitious goal, enabling its employees to “find everything and everyone” in the…


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