Kiwi developer takes Artificial Intelligence to new heights

An Auckland-based software developer has completed a world first with a new, locally developed Artificial Intelligence (AI) program. Touchpoint Group’s Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviours. Ipiphany is the first cognitive analytics program in the world that simultaneously ‘learns’ from combinations of customer information collected via text, machine learning and natural language processing, according to Touchpoint Group. The program was launched following a three-year cognitive behaviour research project by data scientists in Australia and New Zealand. This research allowed Touchpoint Group to develop a cloud-based solution that can deliver more advanced insight when compared to traditional research methodologies, the company says. Touchpoint is a developer of customer engagement software across industries including banking, insurance, and utilities.  van der Velden says Ipiphany could dramatically improve the financial returns…


Link to Full Article: Kiwi developer takes Artificial Intelligence to new heights