Kayak founder launches Lola, a novel hybrid travel app that uses AI as well as human agents

Paul English, was one of the founders of Kayak, a travel services metasearch engine, that was sold to Priceline group in 2013. Paul English has just launched Lola, a novel approach at intelligent travel assistants, that incorporates machine learning but also uses a small team of human travel agents. The artificial intelligence component analyses Gmail headers on authentication, and derives information on airline, hotel and travel preferences. There is also a sign up profile that asks a series of questions from the user, aimed at personalisation of the service. All of this information is served to a cluster of human travel agents, who reply to the users in an asynchronous chat based interface. Lola hopes to handle all your travelling needs, from booking flights, to hotel rooms, to restaurant tables. Launch coverage by…


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