Japan: Railway operator mulls artificial intelligence to improve customer service

A JR East train. Pic: ressha.hakkajiten.com THE East Japan Railway Company, also known as JR East, is considering the use of artificial intelligence (AI) to make their already-impeccable customer service even better. The AI technology would be used to help call center operators respond to inquiries more efficiently, with a system that turns audio from phone conversations into text, analyzes them and then throws up answers for the operators to use. According to the Nikkei Asian Review, a pilot study is planned for the fall to test the system, which in time will learn which responses are suitable for operators. SEE ALSO: Google Annual Showcase: Virtual reality, artificial intelligence, and Android Pay The AI system will also learn specific railway terminologies, acronyms and new words as it creates a database of…


Link to Full Article: Japan: Railway operator mulls artificial intelligence to improve customer service

Pin It on Pinterest

Share This

Join Our Newsletter

Sign up to our mailing list to receive the latest news and updates about homeAI.info and the Informed.AI Network of AI related websites which includes Events.AI, Neurons.AI, Awards.AI, and Vocation.AI

You have Successfully Subscribed!