Is Artificial Intelligence Permanently Inscrutable?

Dmitry Malioutov can’t say much about what he built. As a research scientist at IBM, Malioutov spends part of his time building machine learning systems that solve difficult problems faced by IBM’s corporate clients. One such program was meant for a large insurance corporation. It was a challenging assignment, requiring a sophisticated algorithm. When it came time to describe the results to his client, though, there was a wrinkle. “We couldn’t explain the model to them because they didn’t have the training in machine learning.” In fact, it may not have helped even if they were machine learning experts. That’s because the model was an artificial neural network, a program that takes in a given type of data—in this case, the insurance company’s customer records—and finds patterns in them. These…


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