IPsoft’s ‘Amelia’ virtual assistant just got a whole lot more human

AI enthusiasts are surely familiar with virtual assistants such as Siri and Cortana, but they may not remember Amelia, who made “her” debut just about a year ago. Designed to help companies automate customer support, Amelia on Wednesday graduated to version 2.0, bringing the technology another step closer to passing the Turing test, maker IPsoft said. The Turing test requires that a human user must be unable to distinguish the machine from another human being. Amelia’s physical appearance and expressiveness have been transformed to create a more human-like avatar for deeper customer engagement, IPsoft said. The artificial intelligence platform has also gained maturity and core understanding capabilities, thereby broadening the range of roles it can assume. Included in version 2.0 are new advances in comprehension and emotional engagement through improvements to…


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