IP Australia Simplifies Trade Marks Processes Online With Nina, Nuance’s Intelligent Virtual Assistant

IP Australia Delivers Personalized, Conversational Customer Service via Website; 80% of Customer Inquiries Answered via Virtual Assistant BURLINGTON, Mass.–(BUSINESS WIRE)–Nuance Communications, Inc. (NASDAQ: NUAN) today announced that IP Australia has deployed Nuance’s Nina virtual assistant technology on their website to assist customers in the registration of trade marks. IP Australia aims to simplify interactions and improve customer service through the adoption of Nuance’s virtual assistant technology powered by artificial intelligence (AI), with the initial results showing 80% of customer inquiries resolved by the virtual assistant. Nuance’s Nina virtual assistant solution powers IP Australia’s “Alex” and delivers a dynamic and engaging customer experience, providing a platform for customers to easily understand trade mark processes. The human elements of dialog and personalized interaction connect customers to the right information and tools, which…


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