Inbenta Launches “Hybrid Chat” to integrate Human Live Chat with Artificial Intelligence

SAN MATEO, Calif., March 29, 2016 /PRNewswire/ — Inbenta (https://www.inbenta.com), the Natural Language search platform powered by Artificial Intelligence, today announced the global availability of its new Hybrid Chat service. This hybrid approach combines Inbenta’s self-service Virtual Assistant support with it’s on demand Live Chat technology. Now, when a customer is not satisfied with an answer provided by the virtual agent, they can instantly open a conversation with a live agent who will already have the detailed history for a seamless user experience.  Digital support technologies will be the primary point of contact for customers within the next three years, according to the analyst firm Opus Research. The research group estimates that the Customer Assistants sector represents about two thirds of the total enterprise intelligence assistant market, and is expected to…


Link to Full Article: Inbenta Launches “Hybrid Chat” to integrate Human Live Chat with Artificial Intelligence