In the UK, AI Wanted to Improve Customer Experiences

When it comes to artificial intelligence (AI), UK senior business decision-makers overwhelmingly agree that can help improve customer experiences by providing new data. Nearly 50% also pointed to AI allowing for automation of tasks, freeing humans to focus on more valuable work. About one in four of those surveyed in July 2016 by Morar Consulting for digital agency Squiz say that AI will reduce human error, and some think AI will help them deliver services better. But there are plenty of AI concerns as well. Over one-third of those surveyed said their primary concern is with the very concept of AI itself: 36% said they took issue with the lack of human control or oversight in AI. For another 30%, the primary cause for concern was the expense of AI,…


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