In HR Tech, All that Glitters is not Gold

After a week of bold pronouncements about things to come, one respected observer wrapped up this year’s HR Technology Conference & Exposition with a sober warning: New software isn’t always the answer. Peter Cappelli, a professor of management at the University of Pennsylvania’s Wharton School and veteran thought leader in human resources, urged executives to think critically about the practical benefits of shiny new HR technology. The multibillion-dollar industry offers dazzling possibilities through applications of cutting-edge techniques such as artificial intelligence. But that doesn’t mean new software will always produce results worth the cost and effort, Cappelli warned. “All kinds of things are possible,” he said in a closing keynote address in Chicago on Friday. “That doesn’t mean they’ll take over.” Many in the business world believe the pace of…


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