Human robots prepare to take on customer service

With robots able to gobble up data and spit out answers more quickly than humans, they have already been hired to take up roles in customer support. Conor McMahon A study by Oxford University and Deloitte found that UK jobs in customer service were one of the top 50 occupations at risk of becoming automated by robotics. But even as bots break into the mainstream, humans are still needed to deal with customers, according to Liam Keegan, a content marketing specialist at XSellco, an Irish company that offers help desk and repricing technology to online retailers. “At the moment, bots are good at cutting out the really basic, low-hanging fruit in customer support… Basically, bots are just a fancy version of automated responders on telephones,” Mr Keegan says. They are…


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