How to train your AI dragon: 3 key takeaways for the enterprise

While artificial intelligence has seen many rises and falls in the hype cycle over the years, there’s no doubt A.I., especially in its conversational form, has now hit its stride, with products like Siri and Alexa finally finding a mainstream embrace. However, A.I. is not just for consumers. By 2020, A.I. will be as critical to businesses and customer service as the website was 20 years ago, or the mobile app was 5 years ago. But enterprises aren’t ready to trust their brand experience and the data that comes with it to a consumer-driven technology. As we’ve seen recently, if A.I. learns as it experiences more human interaction, it can learn to curse, issue racial slurs, or become a misogynist. Especially in a customer service situation where angry customers can present…


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