How messaging bots will change workplace productivity

It’s a familiar story to perhaps every knowledge worker suffering software fatigue and frustrated by the inefficient task of switching between different applications to manage information and collaborate with colleagues. Work is perhaps the one place where “there’s an app for that” is viewed as burden rather than a bastion of efficiency. Now imagine a single messaging interface where software automates many of these capabilities on your behalf, serving as virtual concierges to your digital life. If Slack’s grand plans come to fruition, application makers will create messaging chatbots that will book travel, serve documents, explore sales leads, on-board employees and resolve technical challenges for corporate workers. These bots engage people in surprisingly real conversations approximating human dialogue. April Underwood,  head of product at Slack. “Imagine if [employees] can interact…


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