How machine learning will change the MSP market

The journey to become a valued Managed Service Provider (MSP) has been a winding one. First, there was the shift from being a break/fix operation to a proactive IT monitoring and value-add consultancy. The next step for MSPs was to appreciate the challenges businesses faced with enterprise mobility and cloud infrastructures and provide support, in particular helping IT departments tackle new corporate risks such as shadow IT. But what is next for the MSP? Collective Intelligence Ambitious MSPs are constantly seeking out new opportunities to increase their influence on customers’ strategies and overall business outcomes. It is well recognised as the route to higher value activity and greater longevity. However, these new opportunities rely on one thing: uncovering and capitalising on knowledge that the customer does not have, and this…


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