How consumer businesses are using artificial intelligence

BT and Ticketmaster are more than just global leaders in their industries – they are example enterprise organisations already implementing artificial intelligence technology like Natural Language Process, Digital Assistants and Text Analytics into their strategies to improve customer support, experience and business growth. With the news of Google’s DeepMind machine learning system and IBM’s breakthrough artificial (AI) imitation of brain neurons, it’s easy to assume that AI is still designated to hi-tech facilities with scientists in white lab coats and robots rolling past – and business leaders are not exempt from this belief that AI. Although common rebuffs about artificial intelligence claim ‘there aren’t many use cases in the space’, AI within enterprise businesses is already available and being implemented – perhaps just not on the same scale or format…


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