How AI Supports Knowledge Workers

Some knowledge workers fear they are next in line to be made obsolete by artificial intelligence (AI).  Automation, which impacted manufacturing and blue collar jobs, is beginning to encroach on areas previously considered strictly within the realm of human intelligence and judgement — advisory services for financial services firms, fraud identification, disease diagnosis, editing and structured article creation, and language translation.   Job Destruction vs. Job Displacement  When first introduced, sophisticated tax software appeared to threaten the jobs of income tax preparers. But it turned out to only be effective for relatively uncomplicated returns. According to the Washington Post, tax preparers — most using intelligent software to do their work — completed the same number of returns in 2011 as they did a decade earlier.   AI in the workplace will likely…


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