Hong Leong Bank partners IBM to introduce cognitive banking

Artificial intelligence push: Pinto (left) said that once the system goes live in four to six months, a decision will be made as to whether to expand the use of Watson to other business areas. With him is Ong. — SAMUEL ONG/The Star KUALA LUMPUR: Hong Leong Bank Bhd today became the first organisation in Malaysia to use IBM Watson to help transform its customer service operations. The announcement will see Hong Leong Bank deploy the cognitive computing technology with a focus on the customer support for credit card services. Through Watson, customers will have the 24/7 access to the customer support service via online live chat to information about general credit card terms, policies and procedures, as well as to find the most suitable card to match their lifestyle…


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