Hilton has put this IBM Watson-powered robot on reception to answer guest queries

The IBM Watson-powered Connie meets hotel guests at Hilton McLean. Image: Green Buzz Agency/Feature Photo Service for IBM If you’re staying at the Hilton McLean hotel in Tysons Corner, Virginia, a small town on the outskirts of Washington DC, it’s entirely possible you’ll be able to get tourist advice on local attractions from a robot working on the reception desk. Powered by IBM Watson’s cognitive computing abilities and Wayblazer, a cognitive travel recommendation engine, Connie — named after Hilton Hotels founder Conrad Hilton — is described as the “the first Watson-enabled robot concierge in the hospitality industry”. Connie is programmed to interact with hotel quests by answering questions about local tourist attractions, dining recommendations, and hotel features in a ‘friendly and informative manner’ in order to help visitors to the…


Link to Full Article: Hilton has put this IBM Watson-powered robot on reception to answer guest queries

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