Gorgias Uses Machine Learning To Suggest Customer Support Answers

Meet Gorgias, an artifial intelligence-powered help desk to make you much more efficient when it comes to answering customer support requests. The company just raised $1.5 million from Charles River Ventures, Amplify Partners and Kima Ventures. Gorgias lets you make educated decisions without having to switch between multiple tools.Behind the scene, Gorgias grabs information from your CRM and e-commerce platform so that you know everything about your customer when they contact you. Then, Gorgias analyzes the request to suggest canned answers. You can also create templates and shortcuts so that it auto-expands a small snippet of text into a polite support answer. Finally, Gorgias integrates directly with other tools for action-based support decisions. For instance, you could refund someone using Stripe directly from Gorgias. Gorgias competes with popular help desk…


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