Google Plans New, Smarter Messaging App

By Alistair Barr Dec. 22, 2015 3:41 p.m. ET 0 COMMENTS Google is building a new mobile-messaging service that taps its artificial intelligence know-how and so-called chatbot technology to try to catch rivals including Facebook Inc. in the fast-growing arena, according to people familiar with the matter. ENLARGE Google’s new service may incorporate its chatbot technology. Photo: Marcio Jose Sanchez/Associated Press Messaging services are among the world’s most popular mobile apps, with more than two billion users, according to Portio Research Ltd. But Google’s two messaging services—Hangouts and Messenger—trail far behind Facebook’s WhatsApp and Messenger and Tencent Holdings Ltd.’s WeChat, the most popular messaging app in China. Some services are adding other capabilities—WeChat, for instance, lets users shop, pay bills and book appointments. For its new service, Google, a unit…


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