Get Ready for the Voice First Revolution in Financial Services

Advances in technology are setting the stage for financial institutions to explore use cases that take advantage of a consumer’s most natural communication method … the voice. By Jim Marous, Co-Publisher of The Financial Brand and Publisher of the Digital Banking Report It wasn’t so long ago that we were amazed that we interact with an IVR to solve basic customer service issues or that we could type on a piece of glass to communicate with our mobile device. The problem was that most IVR systems didn’t learn about our needs over time and typing and gesturing is really not the most efficient way to interact with a computer or device for the vastly most common uses most people have. Even for the most basic routines require far more physical and…


Link to Full Article: Get Ready for the Voice First Revolution in Financial Services