Gaining Momentum: nGUVU Adds Data Scientist to R&D Team

nGUVU adding to machine learning development team to address explosive industry growth MONTREAL, QC, July 15, 2016 /24-7PressRelease/ — nGUVU, a leading innovator in gamification and machine learning software solutions for contact centers, has announced the addition of a new data scientist to their Montreal-based development team. With a background that includes advanced skills in mathematical and statistical modeling, data science, machine learning, and scientific computing, as well as physics and genetics, nGUVU’s new data scientist joins at a crucial time, adding to resources currently focused on the advancement of their flagship solution, nGAGEMENT. Machine learning plays a vital role in solving the challenges specific to the contact center industry, namely, optimizing agent performance, increasing operational efficiency, and ensuring both employee engagement and customer satisfaction. According to recent labor statistics,…


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