Future of Tech Support Survey Reveals Early Consumer Sentiment on Artificial Intelligence in …

Consumers Are Becoming More Cognizant and Comfortable Interacting with Automated Customer Service Apps and Chatbots, According to New Support.com Survey REDWOOD CITY, Calif.–(BUSINESS WIRE)–Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software for Support Interaction Optimization, and a leading provider of tech support and turnkey support center services, today released a new report uncovering consumer expectations for more personalized and automated technology support in the near future. The survey found that while tech support is improving, consumers have high expectations and want more intelligent solutions in the next five years. The Future of Tech Support survey report tapped consumer sentiment on emerging artificial intelligence-driven customer service and support technologies like chatbots and self-healing products. Nearly a quarter of consumers (22%) said they are aware when these automated customer service representatives are providing…


Link to Full Article: Future of Tech Support Survey Reveals Early Consumer Sentiment on Artificial Intelligence in …