From robot uprisings to machine learning and smart conversations – what’s all the fuss about …

Analysis: With Facebook counting over 11,000 chatbots on its platform, why is the bot the new technology darling? Move aside trusted app, the tech industry has a new technological darling – one which courts the public eye with attention-grabbing headlines about robot uprisings, revolution and the death of the human workforce.  Despite its small lexical size, this new darling has already taken on the grunt work of automation and now stands to revolutionise customer engagement, positioning itself as the likely backbone of the much anticipated ‘Machine Age’. Dispensing with any more dramatic introductions, I give you the bot. A bot is a software program that runs automated tasks over the internet. Underpinned by AI and machine learning, bots are used to do mundane, repetitive tasks – the grunt work. Bots are…


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