Freshdesk Acquires Airwoot, A Startup Helping Companies Identify And Respond To Customer …

Freshdesk announced on Wednesday that it has acquired Airwoot, a startup based on machine learning that allows brands to deliver high-speed customer service on social media by using deep learning. The latest acquisition is the fifth in a spree which spreads over the past 12 months that Freshdesk has gone through with. Freshdesk says that today’s acquisition will allow the firm to revolutionize the sector of social customer services. Airwoot has been highly successful when it comes to providing customers with the best possible service. The company uses machine learning technology to automate the process of identifying conversations on social media. The more immediate ones, like queries, grievances and incidents, are then brought to the attention of a human or the bot itself solves the issue. One of the most successful customers of Airwoot is…


Link to Full Article: Freshdesk Acquires Airwoot, A Startup Helping Companies Identify And Respond To Customer …