For IT firms, artificial intelligence a new route for revenue growth

Bengaluru: Tata Consultancy Services Ltd (TCS), India’s largest software services exporter, is looking to increase by 20% the revenue per employee in its information technology (IT) infrastructure division by automating tasks previously done by engineers. The plan is part of a larger trend of automation in Indian IT services—a move prompted by the desire of companies such as TCS, Wipro Ltd and Infosys Ltd —to make their revenue growth non-linear. That refers to revenue growing at a much faster rate than the number of employees, increasing both revenue per employee and profitability. “Internally, we are looking at at least a 20% increase in revenues without any incremental increase in headcount,” said an executive familiar with the matter. TCS’s aggressive approach may have helped it steal a march over smaller Indian…


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