FeatureThe Future of Work and Artificial Intelligence

In 2012, Dennis Mortensen had 1,019 meetings, each of which required an average of roughly eight back-and-forth emails to schedule. Now his personal assistant, Amy Ingram, schedules his meetings for him. There’s just one thing: Amy isn’t a human being — she’s a virtual assistant (notice her initials, AI). Every time Mortensen comes across a contact interested in meeting with him, the CEO and founder of New York City-based artificial intelligence firm x.ai simply sends them a return email copying Amy, who takes care of the rest. “In raw numbers, I’ve saved about an hour every day — an hour which I would otherwise have to use in really rudimentary work where I add not much value,” Mortensen said of Amy’s help scheduling meetings. Virtual assistants like Amy are becoming…


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