Facing threat of extinction: How pro services can compete in the age of AI

Alastair is president at Huddle. The professional service industry — any third-party consultancy or support service that helps businesses operate better — is massive. In the United States the professional service industry is comprised of almost 20 million people, which is roughly 13 percent of the total American workforce. Those 13 percent are in grave danger, finding themselves jobless in as little as 10 years. The latest job reports from the Bureau of Labor Statistics show that the American services industry is currently thriving, but starting to come under extreme threat. Burgeoning new markets overseas, which used to support industrial economies, are transitioning into service-based economies. That flood of new (oftentimes extremely inexpensive) labor means incredible new competition for almost every aspect of the service industry, including professionals like lawyers and paralegals, accountants, and business consultants. At…


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