Facebook Messenger and its AI chatbots – should the enterprise care?

Ordinarily I greet Facebook events with a big, indifferent yawn. But the Facebook F8 developer show earned my eyeballs (full video replays here). I wasn’t the only enterprise scribe paying attention. The big question is: why bother? F8’s centerpiece announcements pertained to Facebook Messenger – not exactly the app enterprise IT managers are eager to incorporate. But Facebook Messenger is no longer just a place to stalk annoy your old schoolmates. With the debut of several new bot-powered Messenger services, the commercial viability of AI (artificial intelligence) services is a pressing debate. To gain enterprise clarity, these questions need an answer: Why is Facebook doubling-down on Messenger? How is Messenger changing from a chatty timesuck to chatbot-enabled services? Should enterprises investigate Facebook Messenger services? What are Facebook’s risks commercializing Messenger?…


Link to Full Article: Facebook Messenger and its AI chatbots – should the enterprise care?