Facebook bot platform to transform entire industries

Social network wants companies to develop AI-powered systems on its Messenger platform ©Reuters Facebook wants businesses to adopt bots to communicate with their customers on its Messenger service, in the hope that opening up its artificial intelligence tools to companies will transform industries. The world’s largest social network launched the Messenger platform on Tuesday, with initial partners including Bank of America, online travel service Expedia and Burger King, the fast-food chain, as well as news organisation such as CNN and Business Insider. David Marcus, Facebook’s head of Messenger, said bots, AI-powered computer systems that can respond to human requests, had the potential to become a “new paradigm” which would create new companies, in the same way that apps, sensors and GPS services led to the rise of ride-hailing apps such…


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