Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

This year won’t be the year of artificial intelligence (AI). But it’s coming and artificial intelligence will be transformational. That summarizes the sentiments of Barry Diller, the chairman and senior executive of both Expedia and IAC/InterActiveCorp, who says that machine learning and artificial intelligence will combine to manage companies’ big data troves and there will be layers of innovation “tacked onto distribution systems.” He argued that there won’t be a single next big thing but there will be several tracks, including mobile, machine learning, artificial intelligence and big data. Examples of artificial intelligence applications to personalize services, such as “Connie” the robot concierge that’s being piloted at some Hilton properties, are appearing at a modest pace, and Diller thinks it will take a generation or two before the impact is truly…


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