Exotel sets up research division to spur innovation in voice space

BENGALURU: Cloud telephony startup Exotel has set up a research division to spur innovation in the voice space. Called Exotel Labs, the division will have a team of researchers specialising in machine learning, data mining and signal processing. “Voice communication is at the core of most businesses in India,” said Siddharth Ramesh, CTO at Exotel. “Exotel Labs is our research division, which will focus on an innovative approach to solving problems in the voice space.”The lab will comprise three components — tie-ups with leading universities, focused long-term hackathons or events where people solve a given problem by various means, both software and hardware. “The immediate road map is to work on call quality problems. There are a whole bunch of problems — noise, abrupt disconnections, silence, echo issues and all.…


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