EBay eyes ‘huge opportunities’ to personalize shopping through artificial intelligence

LAS VEGAS—Cutting-edge artificial intelligence (AI) technologies are the keys to delivering richer, more sophisticated shopping experiences, eBay Chief Product Officer RJ Pittman said during a presentation Tuesday here at the Shoptalk 2016 retail conference.“I’ve yet to see great, personalized shopping experiences at scale,” Pittman said. “We think there’s huge opportunities to move forward through AI, machine learning and predictive modeling.” Pittman cited the potential commerce benefits to be gained from AI technologies like natural language understanding, which enables software systems to understand human speech as it is spoken. For example, by processing the information in a shopper statement like “Going with my wife on a camping trip in Tahoe next month, need a tent,” eBay would automatically suggest a tent large enough for two people that’s also appropriate for Tahoe’s altitude…


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