Does Insurance Really Need Artificial Intelligence?

In the past couple of years, artificial intelligence, or AI, has come to the fore as an emerging technology that will disrupt the way business is done. This has happened before, several times, since the 1980s, with AI becoming the hot new thing, only to cool off when it’s realized there is a lack of business cases. This time may or may not be different, but it’s instructional to take a look at what its impact could be on insurance operations. In a new report, NTT DATA Consulting did just that, examining the potential impact on agents and underwriters in the new age of digital personal assistants and robots and bots. AI may not be a perfect fit for insurance companies – at least not yet. “We see the pressure…


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