Do you talk to your computer?

The last few years have seen a dramatic increase in the number of applications that expect people to interact with machines through a voice interface — that is to say, you tell it what to do by talking to it. Most likely, you don’t do this with your “computer.” It is far more likely that you do it with your phone, which is just a computer that you can put into your pocket. There are even products like Amazon Echo or the recently announced Google Home, where voice is intended to be the primary means of interaction. Recently I placed a call to a customer support line and spent quite a bit of time in dialog with a machine. It wasn’t simply a voice menu system. The interaction followed the…


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