DigitalGenius Launches the “Human+AI” Platform for Customer Service

LONDON and NEW YORK, April 14, 2016 /PRNewswire/ — DigitalGenius today announced the launch of the Human+AI Customer Service Platform, a technology product that enables brands to leverage the best of human intellect and artificial intelligence (AI) to create a resilient customer service operation. The platform integrates with the user’s existing customer service software, including Salesforce, Zendesk, and Oracle, to automate routine conversations and deliver intelligent answers in collaboration with human agents.To bring its Human+AI Platform to new clients across various industries, DigitalGenius has secured $4.1 million in additional funding. The funding round included participation from existing investors, Lerer Hippeau Ventures, Lowercase Capital, Metamorphic Ventures, RRE, and new investors Bloomberg Beta, Novel TmT, Salesforce Ventures, Singularity Investments, and Spider Capital.Historical transcripts and chat-logs of customer service conversations usually just collect…


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