DigitalGenius Launches its Human+AI™ Customer Service Application on the Salesforce …

SAN FRANCISCO, Aug. 11, 2016 /PRNewswire/ — DigitalGenius today announced it has launched its Human+AI™ Customer Service Application on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. DigitalGenius brings a layer of practical artificial intelligence to customer service operations around the world. Its Human+AI™ approach enables companies to easily combine the best of human and machine intelligence to create outstanding customer experiences.Built on the Salesforce platform to work seamlessly with Salesforce Service Cloud Lightning, DigitalGenius is currently available on the AppExchange.DigitalGenius is bringing practical applications of deep-learning algorithms to help businesses communicate with and support their customers more efficiently. With DigitalGenius, customer service leaders can unlock the value of historical service logs, improve agent accuracy and efficiency, as well as reinforce their…


Link to Full Article: DigitalGenius Launches its Human+AI™ Customer Service Application on the Salesforce …