Dewa takes in ‘Ramis’ as 24/7 virtual help

Dubai Electricity and Water Authority introduces its virtual employee, a smart app that uses artificial intelligence. A photograph of yours is all what Ramis needed to recognise you to address issues related to water and electricity in the emirate. On a day of launching of several apps at the Gitex Technology Week, which began on Sunday, Dubai Electricity and Water Authority (Dewa) introduced its virtual employee, a smart app that uses artificial intelligence. Dewa launched the beta edition of its latest service, Ramis, which functions round the clock for its customers to reply to customers’ enquiries. The updated Ramis app gives users the option to add other accounts to their main account so that they can manage more than one account at the same time. They can add a photo…


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