Design and UX for an AI-first world

There’s an age-old adage in UX that says a machine should never ask a question that it can work out on its own. Alan Cooper and his partners, authors of About Face, widely considered the Bible of interaction design, described this as a machine that is like a considerate person — one that takes an interest in us, is forthcoming, anticipates needs, is conscientious, and is perceptive, among many other attributes. “A machine should never ask a question that it can work out on its own.” Today, as artificial intelligence develops at an accelerating clip, these attributes of a considerate person are increasingly attainable through machine learning technologies, and it is no longer as critical for elements of UX to carefully create the illusion of such a person. Instead, a…


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