Dead-eyed robotic avatar could be your new favourite council employee as AI replaces human …

Your new best pal: The Amelia AI. Pic: IPSoft We’ve all experienced the frustration of wanting to talk to a real live human being on the phone but being confronted by an automated recording system instead. Now councils can go one better by funnelling their residents’ queries through an artificial intelligence program that has the benefit of removing even the need for a human to record a list of options for callers. Amelia, created by “digital labour” company IPSoft, based in New York, has already started answering the phones at Enfield Council in a bid to – you guessed it – cut costs. IPSoft’s European chief executive Frank Lansink said: “Public organisations around the world, and particularly in the UK, are under considerable pressure to deliver more with less. “The…


Link to Full Article: Dead-eyed robotic avatar could be your new favourite council employee as AI replaces human …