Coveo smartens up enterprise search for Salesforce users

Machine learning is about to transform enterprise search, according to Quebec-based Coveo Solutions Inc. This week, the company launches a version of its new search technology, Coveo Reveal, specifically targeting Salesforce. At the start of the century, semantic search was going to transform the web. Known back then as ‘web 3.0,’ it involved tagging information so that computers could understand what it meant. Fifteen years on, Coveo’s senior vice-president of products Richard Tessier believes that its time has passed. “For semantic search to achieve good results it requires classification schemes for specific use cases — and these are time-consuming to create and maintain,” he said. “While it is possible to have some success in niche areas, we find that it is much more efficient and effective to use machine learning based on user behavior, as…


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