Could robots put an end to maddening customer service calls?

It was only after Ruaraidh Menzies’ friend had left the club that Saturday night in Glasgow that he realised his jacket and wallet were missing. Menzies tried calling the venue on his phone, but could not get through to anyone.“Then we tried Facebook,” he recalls.The following morning, Menzies sent a message to the club’s page explaining that his friend had lost some things. He asked if they had been found. The response was immediate:: “We’ll have a look for your wallet.”After several minutes, Menzies messaged again to see if they had had any luck – the reply came back, to his surprise, notifying him that he was actually chatting to a bot. In the end, Menzies’ friend found his possessions elsewhere, but Menzies still gets contacted by the bot today.“They…


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