Conversational A.I. Technology Report – Analysis, Technologies, Trends & Forecasts for the Future …

DUBLIN–(BUSINESS WIRE)–Research and Markets has announced the addition of the “Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement ” report to their offering. Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other technologies, to serve and effectively engage with their customers. Report Structure: 1. Introduction 2. A Quick History of the Evolution of Support 3. IVAs Save Moneyand Give Customers What They Want in the Bargain 4. Microsoft and Facebook Enter the Fray with Chatbots 5. IVAs Engage Customers across Channels with Personalized Content 6.…


Link to Full Article: Conversational A.I. Technology Report – Analysis, Technologies, Trends & Forecasts for the Future …